If you cant locate the event your looking for on the site there may be a few reasons for this:
Once you have the event you plan to attend, select the ticket type you want and click the “BUY NOW” button. From here simply follow the check out steps for a fast and easy check out.
So things go event quicker next time you purchase with us use the “LOG IN QUICK CHECK OUT” button on the order info page and all your previously entered info from your account will be auto filled.
If you encounter any issues at the event you must contact Snaptickets within 5 business days following the originally scheduled date of the event via a trouble ticket inquiry at email@example.com in order to request a refund. Failure to do so will waive your right to a refund. Not all refund requests will be honored.
If an event is canceled you will receive a refund minus the nonrefundable service charge. If the event is rescheduled you will have the option of a refund minus the service charge or tickets to the rescheduled date.
If you have a question that is not answered in our FAQ please email support@Snaptickets.com. Please note, we do not have any additional information about an event besides what is listed on the event pages on our website. We suggest contacting the venue or promoter directly for answers to specific event questions.
Since we need to have all customer service in writing for various reasons, we do not handle support over the phone. You must email support@Snaptickets.com with your questions/problems.
Click the SELL TICKETS button off the home page navigation bar or visit www.Snaptickets.com/register
Register online, complete the forms, setup your event and start selling!
Production group name is the name which shows up on your event page as the promoter of the event.
Billing name is who we make the payable check out too and may be different then the production group name..
Due to federal law, we must have a W-9 on file in order to remit payment for ticket sales for all businesses based in the United States only.
If you live outside of the United States your are not required to sign a W-9 form and based on your address our system will automatically add it to the registration process.
We cannot legally sell your tickets without an agreement in place binding and protecting all parties involved.
The ticketing process has many variables which must be agreed to by both parties prior to selling any tickets.
The initial term of the agreement is for one year and renews for two additional years with the option to cancel after the first year. The agreement is not exclusive, so your not bound to selling tickets solely with Snaptickets. You can also cancel the standard agreement at any time with written notification and you must honor any sales already sold on Snaptickets.
If you are operating in the United States you must have a Federal Tax id or Social Security number in order sell tickets online with Snaptickets.com.
Yes. You can sell tickets from anywhere in the world.
You will only need to fill out the presale agreement. There is no need for a W-9 if you do not reside in the United States.
Yes. Simply log into your promoter area, once here click on "MY ACCOUNT | PROFILE" button and edit accordingly.
Setting up an account on Snaptickets is FREE and easy!
For all non-merchant sales, checks are sent the Thursday of the week following the event. They are mailed from our NY office. You can contact us to request expedited payment, which you will be responsible for any extra costs. For merchant account sales, please check with your merchant bank on the batch payout schedule.
We accept Visa, MasterCard, American Express, and Discover cards. We plan to offer PayPal and Google Checkout options very soon.
You will need to make sure your existing merchant account can process Internet orders; standard terminal merchant accounts will not suffice. You will also need to open up an authorize.net payment gateway (if you do not have one already), which we can have access to implement into your ticketing account to process funds. Once your merchant account is ready and your authorize.net account is live for us to connect, please contact promoters@Snaptickets.com to configure, test, and apply.
We can only wire or direct deposit funds for an event that has processed $20,000 or more in gross sales.There will be a small wire charge for all wires that will be deducted from your funds. Please make sure to request the wire in advance and provide us with your bank information at accounting@Snaptickets.com
All refunds that you approve before payment is sent will be deducted from your check. If refunds occur after payment has been sent, they will be deducted from your next check.
A chargeback occurs when the ticket buyer contacts their bank to dispute the charge on their credit card. The funds are deducted from our merchant account when the chargeback is placed. We only get credited the money back after a chargeback has been successfully overturned by our evidence proving the charge was in fact valid. The cardholder can file a charge back 3 times (even if they lost) and can chargeback up to a year after the charge has been made.
We do not process refunds without prior approval from you, the event promoter. Any lost chargeback will be deducted from your check. We send notification for each chargeback that is received and you have the ability to provide additional information to help fight it. We try our best, but the banks simply pull the funds from us when there is doubt until a resolution is reached.
Please email promoters@Snaptickets.com immediately as the ticket buyers will need to be notified of the change | cancellation and offered a refund or the tickets to the rescheduled event.
yes. tracking links can be set up by logging into your promoter account and click on the "PROMOTE" button and click "TRACKING CODES". Then simply follow the easy steps to set up tracking codes for any of your events, sub-promoters or advertisers.
yes. To access and set up promocodes log into your promoter admin area and click on "PROMOTE" button and then "PROMO CODES" button. Then just follow the 2 easy steps to setting up promo codes to give your clients and customers discounts and more.
Please send an email to promoters@Snaptickets.com with the name of your event and a sales rep from your region will contact you to put together a package that fits your needs.
To alert your customers of changes or cancellations to your events email promoters@Snaptickets.com and let us know what these changes are. We can then email all your customers and notify them of these changes.
Log into your promoter admin area, click on "MY EVENTS" then locate the event you want to turn the page views off for and hit "Edit"
Under the "OPTIONAL" tab click "Additional Settings" once here you will see the option to turn page views off or on
To track traffic coming to your event page you will need to use Tracking Codes. A tracking code is an additional feature that allows you to to track where your customers are coming from when buying tickets to your events. Tracking links are used for your advertising initiative to measure how successful they are. They should therefore have a unique name that will describe what your advertising/tracking initiative is. For example, if you are advertising in Google you can create a tracking code called "google" so http://www.Snaptickets.com?google
Tracking codes | links can be set up by logging into your promoter account and click on the "PROMOTE" button and click "TRACKING CODES". Then simply follow the easy steps to set up tracking codes for any of your event.
Please email the following to promoters@Snaptickets.comso we can process your order:
Promoter or Presenting Company:
Headlining Talent or Brand:
Extra Blurbs about the event:
Date of Event:
Contact Info Line or website:
Color (blue, orange, purple, orgreen):
Amount of tickets needed:
Tickets are $.15 per ticket. Weship all tickets overnight for $15 during the week or $30 for Saturday delivery
Before we print the tickets we will send you proof which needs to be approved via email prior to printing.
Tickets must be paid for with a credit card before they are shipped.
Tickets can be picked up at both our New York, Montreal and Los Angeles offices.
We offer complete event management and offline support if your event requires it. We can also offer you independent equipment rental and hardware service for large crowds or fraud prevention. Contact sales@Snaptickets.com to find out more!
For will call pickup, we offer laptops with fast-entry credit card swipers to verify identification or purchasing credit card to help with quick ticket distribution.
For the print at home options, we offer scanners that will recognize bar-codes on the printed ticket or e-ticket to quickly verify or deny admission.
Will call laptops are $50 per laptop, per day. Scanners are $100 per scanner, per day. There is also a $15 shipping fee as well as $15 return fee. All equipment must be returned immediately after the event or you will be charged for each day it is late. We will provide you with a Fedex return label. We require a deposit via autherized credit card for value of equipment leases in case there is damage to the gear. Your ticket proceeds may be held as collateral if you are processing tickets with us.
If you plan on using Print @ Home tickets and need scanners for your event, they must be booked BEFORE your event goes live as print at home tickets must be activated from the start of sales!! You must let Snaptickets know when you want the print at home option. We highly advise you request equipment as early as possible to guarantee we will have it in stock for your event.